For Patients

 

For questions or to make an appointment, please contatct us: (831) 375-3577
Business Hours: Monday - Friday: 8:30 am - 5:00 pm

For Your Appointment

  • Please complete your registration packet at home and bring it with you.
  • Arrive 15-30 minutes early to your appointment for registration.
  • Bring your insurance card(s). If you have a prescription card / Part D plan, please bring that as well. We need to take a front and back copy of your insurance card(s) for your chart.
  • Late arrival or incomplete paperwork could result in your appointment being rescheduled.

Please be aware there is a $50 penalty for a missed office appointment with less than 24 business hours notice and a $200 penalty for a missed procedure appointment with less than 48 business hours notice.

Patient Forms

We ask that you please print forms front side only. Fill out all fields to the best of your knowledge and ability. Bring in the completed forms so we can best assist you in your registration.

In order to view or print these forms you will need Adobe Acrobat Reader installed. Click here to download it. 

DR. MICHAEL LE PATIENTS ONLY 

ALL OTHER PATIENTS

HEALTH INFORMATION PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (HIPAA)
As required by HIPAA and California law, this practice may not use or disclose your individually identifiable health information except as provided in our Notice of Privacy Practices without your authorization.  

Map and Directions to Facilities

  • Map
  • Please scroll down for Door-to-Door directions

Insurance and Billing

There are hundreds of insurance plans and it is impossible for us to know the exact terms and benefits of your plan.  We can't tell you or promise you what your plan will pay so please contact your insurance and ask if our group or doctors are contracted with your plan. We are happy to file an insurance claim for your reimbursement.

For all Central Coast Alliance (CCAH) and Triwest patients - There must be a valid authorization/RAF on file before we can schedule an appointment. You can request an authorization from your Primary Care Physician. Please make sure the authorization is for our group (Monterey Bay GI Consultants) and not an individual provider.

Billing Questions / Payment Options

Please speak with our Billing Department at (831) 375-3577, option 5

Make a Payment

We accept cash, check and all major credit cards as forms of payment. Our facilities do accept CareCredit with proper identification (All CareCredit transactions must be at least $200)

Pay your MONTEREY BAY GI bill here.

Pay your MONTEREY BAY ENDOSCOPY CENTER bill here.

Prescription Refills

Prescription refills should be handled by your pharmacy. If you need a refill, please call your pharmacy. If you are out of refills, your pharmacy will send us a refill request. Please allow up to three business days for your request to be completed. This means you should contact your pharmacy for a refill at least five days prior to your last dose.

What to expect for a procedure

  • Once your procedure is scheduled, you will be given/sent detailed prep instructions. Please read them fully and carefully.
  • Our billing office will contact you by mail or phone prior to your procedure to provide you with an estimate of charges due at time of service. (These procedures costs will vary depending on your insurance plan.)
  • Poor preparation can result in your procedure being canceled or rescheduled.
  • Due to the preparation and dietary restrictions, all procedures are performed during the first half of the day.
  • Leave all valuables at home. 
  • You will need a driver to and from your procedure. A taxi or bus is not a valid form of transportation following a procedure.
  • Please plan on being in our facility between 2 - 4 hours. (This includes registration, procedure preparation, the procedure itself, recovery and discharge time)
  • Your ride does not have to wait at our facility but they must leave a valid phone number with the front desk. 
  • Due to the sedation used during a procedure, do not operate a vehicle or any heavy machinery for the remainder of the day.
  • Unless otherwise instructed by the physician, you can return to normal activities the following day.
  • Results of a procedure: Our physicians will provide you with an initial findings/discharge report before leaving our facility. Results for biopsies taken usually take up to 10-14 days. A results letter is sent to both you and your referring physician. In the case of abnormal findings, you will be contacted immediately.

FAQ'S

Q: Are all of your doctors accepting new patients?

A: All of our physicians are currently accepting new patients.
Q: Where are your offices located?

A: We have two locations: Monterey and Salinas and our Endoscopy Center is located in Monterey
Q: What are your office hours?

A: Our offices are open Monday - Friday, 8:30 am - 5:00 pm
Q: Do I need a referral from my primary care doctor to schedule an appointment?

A: There are some insurances that require a referral or authorization form before we can schedule an appointment. Our staff will inform you, when you call to make an appointment, whether your insruance is one that requires a referral or authorization (RAF).
Q: When is my copayment due?

A: All co-payments are due on the day of your scheduled visit. Our office accepts cash, credit card, and check.
Q: Do you accept cash patients?

A: Yes, we do accept cash patients. Payment is due at time of service. To discuss payment arrangement, please contact our billing office. (831) 375-3577, Option 5
 Q: Where is your HANDICAP PARKING?

A: HANDICAP PARKING is located on the far right side of our building. (Monterey Location)
Q: How long are office visits?

A: Office Visits can last between 15 - 45 minutes, depeding on the type of visit you are scheduled for.
Q: Can I have my procedure done in your Salinas office?

A: All procedures are performed at our Monterey facility, located in Ryan Ranch Business Park.

Q: Can I have my procedure done at the hospital?

A: Our physicians do perform specific procedures at our local hospitals. However, this is determined by insurance and medical necessity.
Q: Do you have any physicians that speak Spanish?

A: Yes, we do have physicians that speak Spanish.

 

Driving Directions (Door-to-Door)