Frequently Asked Questions
| Q: Are all of your doctors accepting new patients? | |
|
A: All of our physicians are currently accepting new patients. |
|
| Q: Where are your offices located? | |
|
A: We have two office locations: Monterey and Salinas. Our Endoscopy Center is located in Monterey |
|
| Q: What are your office hours? | |
|
A: Our offices are open Monday - Friday, 8:30 am - 5:00 pm |
|
| Q: Do I need a referral from my primary care doctor to schedule an appointment? | |
|
A: There are some insurances that require a referral or authorization form before we can schedule an appointment. Our staff will inform you, when you call to make an appointment, whether your insurance is one that requires a referral or authorization (RAF). |
|
| Q: When is my copayment due? | |
|
A: All co-payments are due on the day of your scheduled visit. Our office accepts cash, credit card, and check. |
|
| Q: Do you accept cash patients? | |
|
A: Yes, we do accept cash patients. Payment is due at time of service. Please contact our billing office for any questions. (831) 375-3577, Option 5 |
|
| Q: Where is your HANDICAP PARKING at your Monterey facility? | |
|
A: HANDICAP PARKING is located on the far right side of our building. |
|
| Q: How long are office visits? | |
|
A: Office Visits can last between 15 - 45 minutes, depeding on the type of visit you are scheduled for. |
|
| Q: Can I have my procedure done in your Salinas office? | |
|
A: All procedures are performed at our Monterey facility, located in Ryan Ranch Business Park. |
|
|
|
|
A: Our physicians do perform specific procedures at our local hospitals. However, this is determined by insurance and medical necessity. |
|
| Q: Do you have any physicians that speak Spanish? (Other Languages) | |
|
A: Yes, we do have physicians that speak Spanish, Russian, Czech, and Vietnamese. |